C1：
1. Why does the student go to the facilities management office?
To see if the computers need to be serviced
To confirm a room reservation he made earlier
To see if he can add an additional room to an existing reservation
To warn the employees about new problems with their computers
2. Which statement best describes the employee’s reaction to the student’s visit?
A. She is surprised that the visited in person rather than sending an e-mail.
She is grateful that he has confirmed his room reservation.
She is annoyed that he is disturbing her while she works.
She is relieved that he is there to fix the computer problems.
3. What does the employee say are two possible causes of the student’s problem?
（多选题）
His room request form may have been lost.
Multiple room requests under the same name may have been treated as duplicates.
Someone in the office may have assigned the same room to more than one person.
The campus-wide computer problems have significantly affected the room reservation system.
4. Why does the student want to have the event on Friday morning?
A. It is not possible to change the room reservation.
The room he needs is only available at that time.
The speaker at the event is leaving on Friday afternoon.
The student’s professor cannot change his schedule.
5. What does the student offer to do at the end of the conversation?
Search the employee’s computer records to find errors in room reservations.
Resubmit the room request through an online reservation system.
Report the employee’s computer problems to the technology help desk.
Return to the employee’s office to help her with her computer problems.
