听力音频：
Part 1
Questions 1-3
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Complaint to the airport
| Example | Answer |
| Name: | Jack Dawson |
| Address: | 1___________ Road, Exeter |
| Postcode: | 2__________ |
| Telephone: | work: 3__________home: 798662 |
Questions 4-6
Choose the correct letter, A, B or C.
4. What aspect of the flight does the man complain about?
A
- punctuality
B
- legroom
C
- temperature
5. What does the man think about the food served during the flight?
A
- It is not enough to eat.
B
- It is expensive.
C
- It has a bad taste.
6. What does the man think of the service of the staff?
A
- satisfied
B
- long wait
C
- bad attitude
Questions 7-10
Complete the sentences below.
Write NO MORE THAN TWO WORDS for each answer.
The man felt satisfied with 7__________because it was quick.
During the flight, 8__________ facilities helped him distract from other poor quality of the service.
As a gift, a 20% discount on the 9__________ fees will be offered.
The flight company also offers the man a 10__________worth £20.
Part 2
Questions 11-16
What is customers’ attitude towards the following services?
Write the correct letter, A, B or C, next to questions 11-16.
11.ABC a free gift
12.ABC a driver for an extra fee
13.ABC a package service
14.ABC updated car models
15.ABC a discount
16.ABC a new branch company
| A. | They are very interested. | |
| B. | They might be less interested. | |
| C. | They are not interested. |
Questions 17-20
Choose the correct letter, A, B or C.
17. What is the problem of the public transport?
A
- Traffic jams
B
- Pedestrian safety
C
- Low efficiency
18. According to the speaker, what is true about the transportation?
A
- Buses are easy to find.
B
- Taxis are punctual.
C
- Airplanes are unaffordable.
19. According to the speaker, what is true about the bus?
A
- Passengers occasionally spend more than half an hour waiting for it.
B
- It is sometimes overcrowded.
C
- It is often dirty.
20. What is the existing situation about the price of bus tickets?
A
- It is fluctuating severely.
B
- It is declining.
C
- It needs to be increased.
Part 3
Questions 21-25
Choose the correct letter, A, B or C.
21. What was the most difficult problem when the company was founded?
A
- No clear objectives
B
- No formal structures
C
- No perfect premises
22. What is the staff unsatisfied with?
A
- The type of work
B
- The work assignment
C
- The feeling of appreciation
23. What was the problem of the manager?
A
- He had a lot of tasks to do.
B
- He employed too many people and let them go then.
C
- He always made decisions by himself.
24. What does the staff think of the new manager of the company?
A
- They are delighted to see that the meeting time is shorter.
B
- They feel annoyed toward him.
C
- They are amazed that he has done it well.
25. What achievement has the organisation made already?
A
- Children were involved in painting the entrance area.
B
- There was no particular achievement.
C
- It built a local primary school.
Questions 26-30
Complete the summary below.
Write NO MORE THAN THREE WORDS for each answer.
Major Problems of a Company
Since the company opened, there have been many problems with employment, but there is no 26_____________ He needs to find a venue for financial training. It is very hard to run an organisation and the 27____________ is of great importance to staying organised. To enhance the organisation skills, there is a section on 28____________in the library where some valuable books can be found. In addition, the library contains some useful resources, such as a collection of documentaries on personal organisation, the literature on 29____________, and the articles on the 30____________.
Part 4
Questions 31-40
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
CLIMATE AND ARCHITECTURE
• Cases and examples are from practice conducted in 31_______________ as well as rural areas.
Acid rain
• The chemicals have devastating effects on the architecture.
• The government try to reduce the negative effects.
• Funds have been received from a 32_______________ .
• 33_______________ experience lower levels of acid in damaging pollutants.
• In recent years, Alter Project focuses on the buildings made of 34_______________
Pollution
• One of the main sources of pollution is from the construction industry.
• 35_______________ is used to reduce pollution in Sky Tower.
• Construction is affected by the increased 36_______________ in winter.
• Humidity affects the 37_______________ buildings whose grain can be condensed by moisture from the air.
Building & Technology
• Ground conditions can be a problem when the density of the 38_______________ is wrong.
• Architects can now monitor the 39_______________ of buildings.
• The government should make 40_______________ for the architects.
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