一、听力音频链接如下：

9分达人听力第37-68套音频

二、听力题目如下：

9分达人听力第68套

Part 1

Listen and answer questions 1 – 10.

Questions 1 – 10

Complete the notes below.

Write ONE WORD for each answer.

Easy Life Cleaning Services

 

Part 2

Listen and answer questions 11 – 20.

Questions 11 – 14

Choose the correct letter, A, B or C.

• 11 Many hotel managers are unaware that their staff often leave because of

A a lack of training.

B long hours.

C low pay.

• 12 What is the impact of high staff turnover on managers?

A an increased workload

B low morale

C an inability to meet targets

• 13 What mistake should managers always avoid?

A failing to treat staff equally

B reorganising shifts without warning

C neglecting to have enough staff during busy periods

• 14 What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

A a fall in customer complaints

B an increase in loyalty club membership

C a rise in spending per customer

Questions 15 – 20

Which way of reducing staff turnover was used in each of the following hotels?

Write the correct letter, A, B or C, next to Questions 15-20.

Ways of reducing staff turnover

A   improving relationships and teamwork

B   offering incentives and financial benefits

C   providing career opportunities

15 The Sun Club

16 The Portland

17 Bluewater Hotels

18 Pentlow Hotels

19 Green Planet

20 The Amesbury

Part 3

Listen and answer questions 21 – 30.

Questions 21 – 22

Choose TWO letters, A-E.

• 21-22 Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?

A He should have felt more positive about them.

B The training was too challenging for him.

C He could have worked harder at them.

D His parents were disappointed in him.

E His fellow students admired him.

Questions 23 – 24

Choose TWO letters, A-E.

• 23-24 Which TWO feelings did Thomas experience when he was in Kenya?

A disbelief

B relief

C stress

D gratitude

E homesickness

Questions 25 – 30

What comment do the students make about the development of each of the following items of sporting equipment?

Choose SIX answers from the box and write the correct letter, A-H, next to Questions 25-30.

Comments about the development of the equipment

A   It could cause excessive sweating.

B   The material was being mass produced for another purpose.

C   People often needed to make their own.

D   It often had to be replaced.

E   The material was expensive.

F   It was unpopular among spectators.

G   It caused injuries.

H   No one ring it liked it at first.

25 the table tennis bat

26 the cricket helmet

27 the cycle helmet

28 the golf club

29 the hockey stick

30 the football

Part 4

Listen and answer questions 31 – 40.

Questions 31 – 40

Complete the notes below.

Write ONE WORD ONLY for each answer.

Maple syrup

三、答案及听力原文请付费后查阅：